FAQ

SOLELY HERS — FAQ

🛍️ About Us

Solely Hers is a Philippine-based online shop. Our shoes are handcrafted in Marikina and shipped via the owner's home in BGC.

Orders are accepted 24/7 through our official website. Inquiries are welcome via Instagram DM or email.

🥿 Pre-Orders

Most items that are US 4, US 11 & US 12 are PRE-ORDER, as they are rare sizes so the order is upon request, unless marked ON-HAND.

  • Production takes up to 2 weeks depending on our order queue.

  • Rush orders are not accepted.

  • Orders placed on weekends or holidays are processed on the next business day.

🚚 Shipping & Delivery

ON-HAND ITEMS

  • Metro Manila: Same-day delivery via Lalamove or similar courier

  • Provincial: J&T Express for Standard Shipping (SOMA BGC Branch)

PRE-ORDER ITEMS

  • Metro Manila & Provincial: 2 Weeks 

Same-day delivery: Available for on-hand items only. 

To request same-day delivery, DM us on Instagram.

📏 Sizing

We use US sizes 4–12.

  • Choose your regular size.

  • For wide feet or bunions, we recommend sizing up.

  • Unsure of your size? Send us your foot measurement in CM and we’ll help recommend a size.

How to measure: Trace your foot on paper and measure from your heel to your longest toe in CM.

US CM
5 21.6
6 22.5
7 23.5
8 24.1
9 25.1
10 25.9
11 26.7

💳 Payment 

We accept:

  • GCash

  • BPI Bank Transfer/Bank Deposit

  • Paypal for International Orders

After payment, please send your receipt, name, and order number via Instagram DM or email.

🔄 Returns & Size Exchanges

SIZE EXCHANGE POLICY

For provincial orders, size exchanges are not allowed, so please make sure to select the correct size before placing your order. We highly recommend measuring your feet and checking our size guide in centimeters (cm) to find the best fit.

For Metro Manila orders, we allow one (1) size exchange only, subject to the availability of the same color, design, and size.

If the same color/design is unavailable, we may suggest an alternative color in the same size and style. If you’re okay with the alternative, please let us know.

Please note that size exchange delivery fees are not free. The pickup/delivery from your location to ours will be shouldered by the customer.

Thank you for taking the time to check your size carefully before ordering. 

❌ Cancellations & Refunds

Unpaid or unverified orders after the 2nd downpayment will automatically be cancelled and refunded. Will send a screenshot to your social media handle or email for the proof of refund.

Please double-check your item, size, and order details before placing your order.

✨ About Our Shoes

Our shoes are:

  • Handcrafted in Marikina

  • Made with genuine leather

  • Finished with soft insoles

Because each pair is handmade, minor variations may occur.

👡 Shoe Care

  • Wipe gently with a slightly damp microfiber cloth.

  • Use shoe trees to help maintain shape.

  • Store in a cool, dry place.

  • Allow your shoes to breathe when not in use.

💌 Need Help?

DM us on Instagram @solelyhersph or email solelyhersph@gmail.com.

We’re happy to help with sizing, orders, and other questions. 🤍

Thankyou